Complaints about bullying and harassment in the workplace must be taken seriously. One way to ensure that this occurs is to have these complaints investigated by a qualified, independent and experienced investigator who can make findings in relation to the complaint that can be relied upon by the employer. We provide such a service.

Our knowledge, skills, and experience, means we understand the importance of procedural fairness, and confidentiality in all such investigations.

Cultural health and wellbeing assessments give a company or organisation the opportunity to get frank feedback about the culture of their workplace and the motivators and concerns of their workforce. They can also be used to help identify any developing issues which may impact this overall wellbeing in the future. Such assessments are entirely confidential to ensure active participation by employees, often useful after a period of organisational change.

As an accredited mediator, Susan Zeitz has the experience and skills to conduct mediations between disputing groups in a wide range of areas. Mediations can be a useful tool to resolve workplace disputes and tensions in a manner that is supportive and empowering for all involved.

Unlike a mediation process, conciliation involves the independent third party taking a more active role in attempting to bring the disputing parties to a resolution. This can be a useful tool in disputes between parties that may involve a power imbalance, or where mediation has been unsuccessful in the past.

Arbitration involves disputing parties giving an independent decision maker the power to make a binding decision to resolve the dispute. As the former President of the Victorian Employee Relations Commission, Susan Zeitz has a wealth of experience in conducting arbitrations and ensuring that the rules of procedural fairness are upheld in such a process, so that each party has an equal opportunity to make their case.

Peacemaker ADR conducts private hearings and review processes where such mechanisms have been agreed to by parties in policies, enterprise agreements, or contracts. Susan Zeitz’s experience as President of the Victorian Employee Relations Tribunal and as an industrial relations lawyer means she is familiar with the rules of procedural fairness, the importance of understanding jurisdiction in such matters, and conducting any hearing in a fair and efficient manner.

There may be many situations when a Company or organisation may want an independent third party to conduct a workplace review of a particular issue or grievance that has arisen in the workplace. Our experience as practitioners of alternative dispute resolution gives us the skills required to conduct them fairly and effectively.

Peacemaker ADR can assist companies and organisations with the implementation of particular workplace specific practices, process and systems through assisted facilitation processes.

We conduct grievance review processes for both public and private sector bodies pursuant to terms of applicable enterprise agreements, policies and contracts.

We conduct work performance reviews in cases where parties may be in dispute about performance standards or promotion/demotion outcomes.

Peacemaker ADR provides advice and assistance in the development of human resource strategies, including restructure, change management, streamlining, or as may otherwise be required. Our association with Zeitz Workplace Lawyers means we can give our client access to both strategic and legal professionals as may be required.